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Privacy Policy

1. Introduction

At Chili Club, we place great importance on your privacy and the protection of your personal information. This policy describes how we collect, store, access, and process your personal information in accordance with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial legislation, and Quebec’s Law 25.

Personal information refers to any information that, on its own or when combined with other available information, can identify an individual.

2. Scope

This policy applies to all websites, applications, services, and products of Chili Club, located at 2370 Saint-Patrick Street, Montreal, QC, Canada. It does not apply to third-party websites, applications, products, services, or platforms that we may link to.

3. Processing Activities

This policy applies when you:

  • Use our studio or services as a member or visitor;

  • Visit our website: chiliclubstudio.com.

4. Personal Information Collected

When you use our services or enroll in our programs, we may collect:

Account Information

  • Name, email address, and password;

Payment Information

  • Billing address, phone number, credit card details, or other payment methods;

Booking Information

  • Class registrations, memberships, events, and booking history;

Sensitive Information

  • With your explicit consent, certain medical or health-related information required for specific programs.

5. How We Collect Your Information

We may collect your personal information in various ways.

Directly from You, including when you:

  • Create an account on our website or application;

  • Register for classes, memberships, or events;

  • Contact us by phone, email, contact form, or social media.

Automatically Through Certain Technologies, including:

  • Cookies;

  • Server logs;

  • Device IDs;

  • IP addresses;

  • Timestamps;

  • Pages viewed;

  • Searches performed on the website;

  • Time zone information.

Through Third Parties, including:

  • Payment service providers;

  • Marketing and analytics platforms, such as Google Analytics;

  • Technical service providers managing classes and memberships.

If you provide personal information about other individuals, for example when purchasing a gift card, you represent that you have the authority to do so.

6. Purpose and Legal Basis for Processing

We use your personal information to:

  • Provide and manage your memberships and classes;

  • Communicate with you regarding your bookings and our services;

  • Improve our services and programs;

  • Send you information about events, promotions, and new offerings;

  • Ensure the safety and proper operation of our studio.

Processing may be based on:

  • Your consent;

  • The performance of a contract with you, such as a membership or booking;

  • Our legitimate interests, such as customer relationship management, fraud prevention, and service improvement.

7. Third-Party Tools and International Transfers

We use third-party providers to store and process your information, including:

  • Webflow for our website;

  • Typeform for forms and surveys;

  • Zapier to automate certain operations.

Your information may be stored outside Canada, in jurisdictions where privacy laws may differ. However, we implement appropriate security measures to protect your information in accordance with this policy.

8. Sharing and Disclosure

We share your information only when necessary to:

  • Comply with legal obligations;

  • Provide our services through third-party providers;

  • Conduct targeted marketing and analytics through Google Analytics.

You may disable certain tracking features through Google Analytics and available opt-out tools.

9. Security

We have implemented technical and organizational measures to protect your information against:

  • Accidental loss;

  • Unauthorized access;

  • Modification;

  • Disclosure.

All communications on our website involving personal information are encrypted.

10. Children's Privacy

We do not knowingly collect information from children under the age of 13.

11. Your Rights

Depending on your location and citizenship, you may have the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Transfer your information to another service provider;

  • Withdraw your consent at any time.

To exercise your rights, contact us at: info@chiliclubstudio.com

Proof of identity may be required for security purposes.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be published on chiliclubstudio.com.

You will be required to accept the updated version in order to continue using our services.

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