Terms and conditions
STUDIO ACCESS
Upon arrival, please check in at the front desk before using any facilities. No access card or membership badge is required, but check-in is mandatory for each visit. Access to the studio may be denied if your account is not up to date or if payments are overdue.
Some memberships allow guests. Each guest must check in at the front desk, present valid identification, and sign a waiver before using the facilities. Guests are required to comply with all Chili Club policies. The studio reserves the right to limit the number of guest passes, restrict access times, or refuse entry to any guest at its sole discretion.
STUDIO USE
All members are expected to maintain a respectful, positive, and safe attitude toward other members and staff. Any behavior deemed inappropriate or disrespectful may result in immediate removal and suspension of membership.
The use of phones, cameras, or recording devices is strictly prohibited in locker rooms and private areas. Phone calls and video conferencing are not permitted in training areas.
Lockers are provided for use during your session. Chili Club is not responsible for any loss, theft, or damage to personal belongings, whether stored in lockers or elsewhere in the studio. Items left overnight will be removed.
Sports shoes are required only in the circuit training room. In all other areas, socks or bare feet are permitted depending on the activity.
GROUP CLASSES
Classes must be booked in advance, online at chiliclubstudio.com or at the front desk. If you arrive after the class has started, your spot may be given to another participant.
Cancellation without charge is permitted up to 12 hours prior to class start time.
Late cancellation: $10 fee (monthly membership) OR loss of class credit (class packs).
No-show: $15 fee (monthly membership) OR loss of class credit (class packs).
We recommend arriving 15 minutes before class for proper setup. A 5-minute grace period may apply depending on safety conditions and class capacity.
Group classes are voluntary activities. If any physical adjustment by a coach makes you uncomfortable, please notify them immediately. Any inappropriate behavior may result in class termination and may lead to suspension of your membership.
CHILDREN
Children under the age of 16 may only use the facilities as part of designated activities and must be supervised by a parent or legal guardian who has signed the required waiver. Chili Club reserves the right to refuse entry to any unsupervised, ill, or disruptive child.
HEALTH AND ASSUMPTION OF RISK
I acknowledge that participation in Chili Club activities involves inherent risks (including injury, sprains, illness, or aggravation of pre-existing conditions). I confirm that I am physically able to participate and release Chili Club from any liability, except in cases of gross negligence or intentional misconduct by the studio.
ADDITIONAL SERVICES
All purchases of classes, packages, and memberships are final and non-refundable, unless otherwise required by law. Memberships are non-transferable and non-exchangeable.
Chili Club may modify schedules, instructors, or programs at any time without prior notice.
Discounts apply only to the number of classes included in the purchased package. Additional classes will be charged at the standard rate in effect.
PHOTOS, VIDEOS AND PROMOTION
I authorize Chili Club to take photos or videos of me for promotional or educational purposes, unless I explicitly state otherwise.
FORCE MAJEURE
Chili Club is not responsible for interruptions or closures caused by events beyond its control (e.g. extreme weather, pandemic, construction).
GOVERNING LAW
This agreement is governed by the laws of the province or state in which the studio is located. Any disputes shall be submitted to the competent courts of that jurisdiction.
COMMITMENT
By joining Chili Club, you become part of a community built on respect, kindness, and positive energy. Thank you for contributing to this atmosphere.